UMOCloud Terms of Service

一. General Provisions

Welcome to use UMOCloud cloud mobile phone services. These Service Terms (hereinafter referred to as the "Terms") constitute a valid service agreement between the user and UMOCloud Platform (hereinafter referred to as the "Platform") regarding cloud mobile phones, virtual cloud devices and related auxiliary services.

Before registering, logging in, purchasing or using any cloud mobile phone service on the Platform, users shall carefully read, understand and agree to all contents of these Terms. Your activation, subscription and use of the service shall constitute full acceptance and binding agreement with these Terms and compliance with the relevant laws and regulations of the Hong Kong Special Administrative Region of China. If you do not accept any part of these Terms, please stop registering and using the Platform services immediately.

These Terms are publicly valid documents of the Platform and together with the Refund Agreement and Privacy Policy constitute the complete service agreement between both parties.

二. Service Definition

1. Cloud Mobile Phone Service: Refers to remote cloud Android device instances provided by the Platform through cloud virtualization technology, including cloud system operation, application installation, online standby, remote control, cloud computing power leasing and other virtual SaaS services.
2. Service Period: Refers to the package duration selected by the user, including hourly, daily, monthly and annual subscription cycles. The service duration starts upon successful device activation, system startup and generation of official usage records.
3. Service Scope: The Platform only provides cloud virtual device operating environment, network channels and basic operation and maintenance services. It does not provide physical hardware devices, physical mobile phone sales, system cracking, pirated resources or illegal tools.

三. Account and Eligibility Rules

1. Users warrant that they have legal qualifications to use the service and all registration and usage behaviors are authentic. Users shall not register accounts with others’ identities or information without authorization.
2. Users shall properly keep their accounts, passwords and login credentials. All risks, losses and liabilities arising from information leakage, account lending, sharing or resale shall be borne solely by the user.
3. Malicious behaviors including bulk registration, script registration, malicious resource grabbing, mass account farming and traffic brushing are prohibited. The Platform reserves the right to risk-control, restrict, freeze or permanently ban abnormal accounts.
4. User accounts are limited to personal normal use. Leasing, selling, bulk sharing and commercial group control operation are strictly prohibited.

四. Service Usage Rules & Prohibited Behaviors

Users shall abide by the laws and regulations of the Hong Kong Special Administrative Region of China and Platform rules when using UMOCloud services. The following behaviors are strictly prohibited, including but not limited to:

1. Publishing, storing or disseminating pornographic, violent, terrorist, gambling, fraudulent, politically sensitive, infringing or illegal content;
2. Using cloud devices for network attacks, port scanning, crawling, DDoS, traffic hijacking, illegal intrusion and other network destructive behaviors;
3. Running plug-ins, scripts, group control tools, automatic arbitrage programs and malicious marketing tools that disrupt the operation of third-party platforms;
4. Engaging in telecom fraud, money laundering, illegal traffic diversion, fake registration, bulk account farming, fake review brushing and other black-industry activities;
5. Tampering, cracking, reverse engineering, hijacking Platform systems, interfaces and verification mechanisms to bypass risk control or falsify order data;
6. Occupying excessive bandwidth, high-frequency packet sending and maliciously consuming server resources to affect overall platform stability;
7. Any other behaviors violating laws, public order and good customs or Platform management rules.

Once any violation occurs, the Platform has the right to suspend, freeze or terminate services, ban accounts and device permissions immediately without refund, and reserves the right to pursue legal liabilities.

五. Service Availability & Maintenance

1. The Platform strives to ensure stable service operation and conducts regular system maintenance, version upgrades, security reinforcement and IDC operation to guarantee user experience.
2. The Platform may perform downtime maintenance, system updates, IDC migration and network adjustment according to operation requirements, which may cause temporary service interruption, stuttering or restart. Users hereby fully acknowledge and accept such circumstances.
3. Network delay, stuttering or disconnection caused by public network fluctuation, operator failure, international link problems or user local network environment shall not be regarded as Platform service failures, and no compensation or refund shall be provided.
4. Cloud mobile phone services adopt shared virtual computing resources. Scheduling queuing and minor performance fluctuations during peak hours are normal industry phenomena and do not constitute platform breach of contract.

六. Payment & Subscription Rules

1. All paid packages and subscription services are virtual cloud service products. The service takes effect immediately after payment and occupies platform computing resources officially.
2. Preferential activities, limited-time discounts, gifts and exclusive packages are periodic platform benefits and cannot be cashed, compensated, transferred or returned.
3. Users shall independently manage and cancel automatic subscription renewal before expiration. The Platform shall not be liable for disputes arising from users’ failure to cancel renewal in time.
4. All refund matters shall be strictly implemented in accordance with the UMOCloud Cloud Mobile Phone Refund Agreement.

七. Data Storage & User Responsibilities

1. Cloud device data, application data, cache files and local storage content are stored in the virtual cloud environment. After service expiration, termination, ban or resource release, all device data will be cleared and cannot be recovered.
2. Users shall independently back up and export important data. The Platform assumes no responsibility for data loss, omission or damage.
3. The Platform protects user personal information in accordance with the Privacy Policy and will not disclose or sell user private data without legitimate reasons, except for legal requests from judicial authorities.

八. Disclaimer

1. To the maximum extent permitted by applicable law, the Platform services are provided on an "as available" basis without any express or implied warranties, including but not limited to service stability, continuity and fault-free performance.
2. Account ban, data loss or device abnormality caused by user violations or third-party application compatibility problems shall be fully borne by the user.
3. Any administrative penalty, third-party claim, civil dispute or criminal liability arising from illegal use of the service shall be borne independently by the user, and the Platform shall be exempted from all liabilities.
4. The Platform shall not be liable for any indirect loss, lost profit, business interruption loss or data loss.

九. Terms Revision & Publication

The Platform reserves the right to revise and update these Service Terms at any time. Updated terms shall be published on the official website and take effect immediately. Continued use of the service constitutes acceptance of the updated terms.

十. Dispute Resolution & Contact

1. These Terms shall be governed by the laws of the Hong Kong Special Administrative Region of China. All disputes shall be settled through friendly negotiation; if negotiation fails, disputes shall be submitted to the competent courts of the Hong Kong Special Administrative Region of China.
2. For inquiries, appeals, business communication and feedback, please contact the official email: deven@umocloud.com

Effective Date: These Terms take effect upon official website publication

Published by: UMOCloud